Order Service Representative
Summary
Title: | Order Service Representative |
---|---|
ID: | 1351 |
Location: | Houston, TX |
Department: | Supply Chain |
Description
ORDER SERVICE REPRESENTATIVE - HOUSTON TX
Responsibilities include but not limited to:
1. Review inbound orders verifying established order parameters are met (i.e. weight, pricing, promotions, lead-time). Provide a recap to management customers
repetitively out of compliance with requirements.
- Communicates to broker/customer any pricing and/or promotion discrepancies identified on orders. Resolves issue prior to releasing for shipment.
- Creates outbound deliveries for EDI transmission to forward warehouses.
- Reviews billing due list for pricing and brokerage accuracy prior to scheduled job run time.
- Reviews Outbound Reports from distribution centers and Unshipped Orders for internal plants daily. Monitors on-time shipment of pending deliveries and assists in resolving delivery issues (short shipment, missed delivery appointments, etc.).
- Advises Operations Planning team of upcoming promotion exception volume communicated by customer or field sales.
- Works with Operations Planning team to resolve potential out-of-stock situations when ATP indicates a shortage.
- Communicates product availability issues to Trade Marketing, brokers and customers.
- Assists other Order Service personnel with order processing during peak sales periods.
- Submits new customer master record requests and revisions to Customer Master file to Order Service Supervisor for coordination with other disciplines within the company.
- Performs other duties assigned by management.
Bachelor's Degree
- Data Entry, Customer Service Experience and/or Supply Chain preferred.
- SAP experience or training preferred.
- Good verbal and written skills in order to interface with disciplines within the company, DCs, brokers, customers, etc..
- Excellent team skills.
- Ability to multi-task and follow-up on open work issues.
- Flexible-quickly learns and adapts to changes.
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